ESR Helpdesk Team Leader - Band 3

Main area
Corporate Services
37.5 hours per week
Job ref
University Hospital Coventry & Warwickshire
£16,968-£19,852 per annum
20/06/2018 23:59

University Hospitals Coventry and Warwickshire is located in the West Midlands and is home to one of the largest teaching hospitals in England. Our mission to Care, Achieve and Innovate is demonstrated in our reputation for innovation, teaching and research and high quality patient care. University Hospital in Coventry is one of the most modern healthcare facilities in Western Europe with £200 million of new medical and research equipment and a hospital that is at the forefront of digital imaging and technology.

We provide general acute hospital services to approximately 500,000 people from Coventry and Rugby and specialist hospital services to over one million people from Coventry, Warwickshire and beyond. The Trust has a revenue budget of approximately £473 million, we employ 5,639 staff, manage 1,380 beds and 32 operating theatres.

The Trust is made up of the following hospitals:
University Hospital Coventry 
Hospital of St Cross – Rugby 

UHCW is an ambitious and forward thinking Trust with an international reputation for care and research. We are committed to developing our workforce to become world class and our approach to ESR reflects our ambition as we have implemented Employee Self Service and Manager Self-Service to an organisation of nearly 10,000 staff.

We are looking for an enthusiastic, highly IT literate and customer focused person to support this work whilst proactively managing the ESR Help Desk, dealing with enquiries and to assist in the development to enable us to achieve our vision of being a world class employer.

This role suits someone who has great attention to detail, is self-motivated and is able to work on detailed tasks within a busy and active team. We are seeking to appoint an experienced person to work with detailed systems containing confidential information in a timely and efficient manner. You need to have good communication skills to explain what will be, at times, relatively complex system issues to staff and managers. This is a real opportunity to advance and progress your skills in workforce systems.

You will possess excellent business administration and IT skills and have proven experience with ESR, a similar Human Resources / Payroll system/s or have worked in a Help Desk environment. Whilst being customer focused, you will be confident in processing all enquiries to the ESR Help Desk in an efficient and professional manner and an ability to work on your own initiative.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested. 

Recruiting to Values

To ensure that we provide world-class patient care, we recruit people that can demonstrate the Trust’s Values and Behaviours in their everyday life. Therefore, if you are shortlisted, you will be undertaking a Values Based Interview/Assessment, which explores not only what you do but how and why you do it.

Before applying, we encourage you to review the Trust’s Values and Behaviours Framework and Values Based Recruitment Factsheet which can be accessed on the right side of this page under the job description.

The Supporting Information section in your application should therefore reflect your understanding of the Trust’s Values and associated behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour.

No smoking policyPositive about disabled peopleImproving working livesAge positive

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Further details / informal visits contact

For further information please contact:-

Pushpa Mistry

ESR & Workforce Administration Manager

Tel:- 02476 967623

If you have problems applying, contact